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Privacy Policy

Last updated: April 2026

Introduction

DotCreative ("we", "us", or "our") operates this website and provides IT consulting and software-related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us, in line with applicable laws in Kenya, including the Data Protection Act, 2019.

Information we collect

We may collect information that you provide directly, such as:

  • Name and contact details (including email address and phone number)
  • Company or organisation name and job title, where relevant
  • Messages you send through contact forms, email, or other channels
  • Preferences you express when subscribing to newsletters or updates

We may also collect certain technical information automatically, such as:

  • IP address, browser type, device type, and approximate location derived from IP
  • Pages visited, time spent, and referring URLs
  • Cookies and similar technologies as described below

How we use your information

We use the information we collect to:

  • Respond to enquiries and provide the services you request
  • Improve our website, products, and user experience
  • Send operational communications and, where you have opted in, marketing messages
  • Comply with legal obligations and protect our rights
  • Analyse aggregate usage to understand how our site is used

Legal basis

Where applicable, we process personal data based on your consent, our legitimate interests (such as operating and securing our website), performance of a contract, or compliance with legal obligations. You may withdraw consent where processing is consent-based, without affecting the lawfulness of processing before withdrawal.

Cookies and similar technologies

We may use cookies, local storage, and similar technologies to remember preferences, analyse traffic, and improve functionality. Where required by law, we will obtain your consent before non-essential cookies are set. You can control cookies through your browser settings.

Third-party services

Our website may use third-party services (for example, analytics, email delivery, or form processors). Those providers process data under their own terms and privacy policies. We encourage you to review their policies when you interact with embedded tools or outbound links.

Data retention

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law or for legitimate business needs such as resolving disputes or enforcing agreements.

Your rights

Subject to applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, object to certain processing, or request data portability. You may also lodge a complaint with the Office of the Data Protection Commissioner in Kenya. To exercise your rights, contact us using the details below.

Security

We implement appropriate technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

Children

Our services are not directed at individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest revision. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy or our data practices, contact us at: